Dear Residents,

We want to start by saying we wish all tenants, old and new, a wonderful residency here. It is our job to serve you in maintaining the property..

Please make rent payments to the following address. 110 W Summit Hill Drive Knoxville, TN 37902. You have the option to pay via Paypal, check, cash, money order or card (there is a 3% fee for using a card). We are not responsible for cash put in the mail.

All cash payments need to be in the exact amount owed. Reminder: Rent is due on the 1st of each month and late on the 6th. Late fees will be applied. Any rent not paid by the fifteenth of each month will result in eviction, unless you have made adequate arrangements with us for payment. Anyone with two or more NSF checks must pay with cash or money order only.

THE EXTERIOR
Porches and balconies must remain clean of debris. We expect you to keep these areas and the grounds clear of trash. If we have to send maintenance to pick up your trash, YOU WILL BE CHARGED A MINIMUM OF $25 for the removal upon notification and one warning. Additional charges for labor will also apply. Any tenant or guest littering on the premises, damaging the property, leaving garbage outside the dumpster or on porches, balconies or hallways will be charged. NOTE: All these fines are STRICTLY enforced!! The dumpster is provided at the complex/house for your convenience and safety. Please use it.

PARKING
As a tenant, you must have a parking visible parking tag in your vehicle. Any automobile without a tag will be towed at the owners expense. NOTE: If there is a non-working vehicle, such as a flat tire, hood opened etc…it will be removed WITHOUT notice.

NO parking on the grass
NO parking or blocking the dumpster
NO inoperable vehicles on the premises
NO maintenance is to be performed on any vehicle on the property
NO blocking of other vehicles

KEYS AND LOCKS
For your safety, we must have access to your apartment at all times. Your keys and locks must NOT be changed unless the office is notified to do the changes. We must have your locks mastered in to our system in case of any emergency reason. We will also do periodic exterminating and inspections of each apartment and must have access if you are unavailable.

Your should receive the following keys and codes:
1 door key
1 mailbox key
4 digit code for your front door (where applicable)
4 digit code for laundry room door (where applicable)

Pet Policy
Tenants shall NOT be permitted to have any pet without having signed a pet addendum. Once your pet has been approved you must then agree to pay a non-refundable fee of $350.00 and an additional fee of $10.00 will be added to your monthly rent. No dogs over 60 lbs and we do not allow Pit Bulls. Limit of 2 pets per household. If the pet policy is violated it is considered to be a noncompliance by tenant within the Lease Agreement and, in addition, all tenants shall be subject to a penalty of $50 per day of violation and subject Tenant’s apartment to unannounced inspections for 6 months or longer. A second pet violation will result in eviction.

Reimbursement
Tenants shall promptly reimburse Landlord for any loss, property damage, or cost of repairs of service to the dwelling caused by negligence or by improper use. Tenants guest, or other occupants, Landlords failure or delay in demanding reimbursement, utility charge, late fees, pet policy fees, returned check fees or any other sum due by Tenant shall NOT be deemed a waiver and Landlord may require payment of same at any time, including deduction from deposit, Landlord may require advanced payment of repairs for which Tenant is liable.

Absences
Tenant must notify the office if planning to be absent from the apartment for 5 days or longer.

General Maintenance
Tenants are responsible for keeping all drains, toilets and garbage disposals free from clogging and water systems from freezing and shall pay all expenses for damages and repairs. Tenants shall NOT perform any maintenance work.

Upkeep
Tenant is responsible for maintaining clean and sanity conditions within the dwelling unit. The management reserves the right to make periodic inspections of the dwelling unit to insure that desired standards of maintenance, cleanliness, and sanitation are maintained. Failure to keep apartment clean shall authorize the Landlord to have it cleaned at Tenants expense.

Deposits Deductions/Charges
We attempt to offer good, clean, well-maintained units. The unit you are moving into is in this condition. If you see anything to the contrary, please advise the office in writing at once. We will expect you to return the unit to us in the same condition at the completion of your lease. The premises will be inspected at the end of the lease AFTER you have vacated and cleaned. Your security deposit less any deductions will be mailed to your forwarding address within 30 days after the lease expires. The following items are automatically deducted from your security deposit.

Carpet Cleaning
Cleaning
In house repairs
Light bulb replacement
Smoke detector Battery Replacement
Painting
Extra keys
New entry and new dead bolt
Removal of trash

 

If you have any questions about these policies, please call Tracy at 865-230-1860